Our Client Charter2019-01-18T11:59:47+00:00

Our Service Standards – We promise to:-

  • Be polite, personal and professional
  • Listen to you carefully
  • Communicate with you in plain English
  • Help you to understand your options
  • Make appropriate recommendations
  • Progress your case as quickly as possible

Our Fees

  • We offer a range of fees that are fixed, fair, transparent and inclusive of VAT
  • We will advise you of our fees and charges from the start
  • We will inform you if there are any unusual or additional charges
  • No hidden charges
  • Inclusive of all legal fees

Client Care

  • We will look after your best interests

  • We will keep your business confidential

  • We will ask you to complete a feedback form at the end of your case, which will be used to help us improve our service

  • We treat all clients fairly and do not discriminate

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Identity Checks

By law we are required to apply procedures to guard against money laundering and protect you from fraud. Therefore, we will need to confirm both your identity and residence.

Find out more about our services below